When occupational therapists partner with Mobility Joy for scripted powerchair assessments, they're selecting a process that goes far beyond scripting and product delivery. Our customers become associates for life through our dynamic approach, commitment and passion for exceptional outcomes and prompt after-sales support.

Sue Burrows' recent powerchair selection demonstrates why comprehensive trials with multiple excellent options lead to optimal outcomes.

The Comprehensive Trial Approach: Three Excellent Options

Rather than limiting Sue to a single recommendation, we brought three outstanding powerchairs to her home for comprehensive evaluation:

 

 

TA iQ Mid-Wheel Drive - Sophisticated engineering with advanced features and exceptional maneuverability. Received very positive trial feedback.

 

 

Quickie Q300 Mid-Wheel Drive - Proven track record with TRUE mid-wheel drive technology and excellent indoor performance.

 

Ottobock B4 Rear-Wheel Drive - Rear-wheel drive configuration with speeds up to 10 km/h, 45° tilt, and 35cm lift capabilities.

All three were genuine contenders. The goal wasn't determining which was "best" in absolute terms, but which configuration aligned with Sue's specific requirements.

 

 

Sue's Requirements

Sue needed a powerchair that would:

  • Healthcare: Accommodate hospital procedures while seated with substantial tilt range
  • Indoor: Navigate home spaces confidently and access overhead cupboards
  • Outdoor: Safe performance at functional speeds with directional stability
  • Budget: Two power seating functions within Support at Home funding

 

The Decision: Why Sue Chose the B4

After thorough trials, Sue chose the Ottobock B4 based on three key factors:

1. Indoor Handling.

The Ottobock B4, despite being rear-wheel drive, provided outstanding indoor handling with its short wheelbase and compact 590mm width. This combination of rear-wheel stability with compact dimensions proved ideal for Sue's home environment.

2. Outdoor Suitability.

As Ottobock states: "The rear-wheel drive offers enhanced safety, even at higher speeds. Thanks to its directional stability, the B Series with rear-wheel drive is ideally suited for outdoor use."

The B4 delivered:

  • Speeds up to 10 km/h for community accesa
  • Enhanced safety with directional stability
  • Optimum force distribution on varied surfaces
  • Engineering specifically designed for outdoor use

3. Budget.

The B4 offered 45° tilt and 35cm lift within Support at Home funding—substantial functional capabilities with no compromises.

 

Why the B4 Was Sue's Perfect Match

Sue's specific priorities—indoor handling, outdoor suitability, and budget—aligned perfectly with the B4:

✓ Indoor: Compact 590mm width with short wheelbase
✓ Outdoor: Enhanced safety, directional stability, 10 km/h capability
✓ Budget: 45° tilt + 35cm lift within funding

For clients needing different capabilities, another option might be optimal. This is why comprehensive trials matter—finding the right match for individual needs.

The B4's Capabilities in Action

45° Tilt - Allows Sue to remain seated during medical procedures, provides substantial weight shift for pressure redistribution, and offers meaningful relief during extended sitting.

35cm Lift - Enables access to standard overhead cupboards, reaching high shelves independently, and eye-level social engagement.

10 km/h Speed - Real community access to keep pace with companions, cross streets safely, and navigate outdoor spaces confidently. The rear-wheel drive's directional stability at this speed provides predictable, confident handling.

       

Why Comprehensive Trials Produce Better Outcomes

  • Multiple Excellent Options: Three strong contenders enabled Sue to compare genuine capabilities and make an informed choice.
  • Real-World Testing: Trials in Sue's actual home (not a showroom) revealed how each powerchair performed in her specific spaces.
  • Unbiased Assessment: Our ATLAS FIOS certified technicians focused on Sue's needs, not product promotion. All three received positive feedback because all three were genuinely excellent options.
  • Informed Decision: Sue chose based on experienced performance, not catalog specifications.

The Mobility Joy Difference: Associates for Life

Comprehensive Trial Commitment: We brought multiple excellent options for thorough evaluation—an investment demonstrating our commitment to finding the right solution.

Unbiased Expertise: Our ATLAS FIOS certified technicians understand multiple manufacturers' systems technically, meaning recommendations focus genuinely on client needs.

Local Service Advantage: We're here on the Central Coast for ongoing support, committed to long-term client relationships rather than single-manufacturer partnerships.

Associates for Life Philosophy: ✓ Comprehensive trials with multiple options
✓ ATLAS FIOS certified expertise across brands
✓ Unbiased recommendations
✓ Same-day quotes and priority scheduling
✓ Prompt after-sales support
✓ Out-of-the-box solutions
✓ Long-term partnership commitment

For Occupational Therapists: Why This Approach Matters

Sue's comprehensive trial demonstrates a crucial principle: optimal outcomes emerge from choice, not from promoting specific inventory.

What This Means for Your Clients:

  • Multiple Excellent Options: The TA iQ, Quickie Q300, and Ottobock B4 all received very positive feedback because all three are excellent powerchairs.
  • Unbiased Technical Expertise: Our technicians can configure, assess, and support multiple manufacturers' products, enabling honest evaluation focused on client needs.
  • Real-World Testing: Home trials reveal how configurations perform in clients' actual environments—capabilities showroom assessments cannot demonstrate.
  • Informed Choices: Clients make decisions based on experienced performance with multiple options, leading to higher satisfaction and better outcomes.

The Outcome: "Very Happy"

Sue's Verdict: "Very happy with my Ottobock B4."

Her satisfaction reflects:

  • Informed Choice: Selected after experiencing three excellent alternatives
  • Optimal Match: Indoor handling, outdoor suitability, and budget perfectly aligneD
  • Comprehensive Capabilities: 45° tilt, 35cm lift, 10 km/h speed, compact 590mm width, directional stability
  • Long-Term Partnership: Confidence in ongoing support and an associate for life relationship

 

This is why comprehensive trials matter—identifying the right match from multiple excellent options.

Premium Partnership Model: We deliberately limit OT partnerships to maintain this comprehensive assessment approach. Every client receives thorough trials with multiple options because we're focused on quality over quantity.

Current Capacity: Limited premium partnerships available for Central Coast occupational therapists who value comprehensive, unbiased assessments.