Why choosing the right Assistive Technology supplier matters long after delivery?
When Julie's Liberty bed stopped functioning properly just before Christmas, it could have been a disaster! Complex assistive technology equipment doesn't always reveal its problems immediately - sometimes it takes multiple service visits, careful troubleshooting, and methodical testing to identify the exact component causing the issue.
But Julie wasn't left wondering when help would arrive. She wasn't stuck in an inbox queue waiting for a callback. She didn't have to chase down a national representative who might be available in a few weeks.
She called Mobility Joy, and our local Central Coast team responded promptly.
Why choosing the right Assistive Technology supplier matters long after delivery.
When Julie's Liberty bed stopped functioning properly just before Christmas, it could have been a disaster. Complex assistive technology equipment doesn't always reveal its problems immediately—sometimes it takes multiple service visits, careful troubleshooting, and methodical testing to identify the exact component causing the issue.
But Julie wasn't left wondering when help would arrive. She wasn't stuck in an inbox queue waiting for a callback. She didn't have to chase down a national representative who might be available in a few weeks.
She called Mobility Joy, and our local Central Coast team responded promptly.
What Happens When Your Assistive Technology Equipment Breaks Down?
Here's something that doesn't get talked about enough in the assistive technology world: the sale is just the beginning of the relationship.
A bed, a powerchair, a complex seating system—these aren't products you use once and forget about. They're essential equipment that needs to work reliably, day after day, year after year. And when something goes wrong, you need support that's actually there.
At Mobility Joy, we operate under a fundamental belief: every client we work with, every interaction we have, every piece of equipment we supply must come with an unwavering promise of uncompromised post-sale service for the life of that product.
That's not marketing language. That's our operating principle.
How Do I Troubleshoot My Adjustable Hi-Lo Bed?
When troubleshooting your adjustable hi-lo bed, the process requires patience and systematic investigation. These beds have multiple components working together—motors, control systems, actuators, electrical connections, and hand controls. A malfunction could stem from any of these parts or their interactions with each other.
Step 1: Is My Power Point Working?
When troubleshooting your adjustable bed by yourself, first ensure that the power point to which the bed is connected is operating properly. This can be confirmed by connecting a lamp or small appliance to the same power point. If the test appliance doesn't work, the issue is with your power supply rather than the bed itself.
Step 2: Are All Functions Broken or Just Some?
After confirming that the power point is working, determine whether all functions are disabled or just some. This diagnostic step is critical for identifying the fault:
If all functions are not operating: This typically indicates that either the handset controller is faulty, or the power cord needs replacing. The issue is likely in a component that affects the entire system rather than individual motors.
If some functions work but others don't: For instance, if knee break, tilting, or hi-lo adjustment work, but backrest adjustment doesn't operate, this indicates that either a specific motor or a port on the controller is at fault.
Can I Temporarily Fix My Bed While Waiting for a Technician?
If your bed fails after hours, try swapping motors on the controller to flatten it to a neutral position. This basic troubleshooting helps you communicate the issue more effectively, so we can prepare the correct replacement parts before we arrive.
When Should I Call a Professional?
Our ATLAS FIOS certified technicians approach each issue methodically—testing components, checking connections, and identifying the root cause before returning with specific replacement parts. This thorough approach ensures lasting reliability, not just quick fixes.
Why Does Local Service Matter for Assistive Technology?
Complex equipment troubleshooting requires multiple visits, on-site testing, and follow-up checks. Our technicians are based in The Entrance and Tuggerah—we respond promptly because we're part of this community, not coordinating with interstate representatives.
What Does "Beyond Scripting and Delivery" Really Mean?
We excel at assessments, trials, and OT collaboration. But what really matters is what happens six months, a year, five years later. That's when you discover whether your supplier sees you as a transaction or an associate for life.
Who Supplies Liberty Beds on the Central Coast?
Julie's Liberty bed is Australian-made quality equipment from a company we trust. Our ongoing partnership with Liberty Healthcare, and specifically our collaboration with team members like Kay and Truls, means we have the technical support, parts access, and expertise to service this equipment properly.
What Should I Look for in an Assistive Technology Supplier?
If you're choosing an Assistive Technology supplier—whether you're an OT, a Plan Manager, or an NDIS participant—here's what you should be evaluating:
Service History: Don't just ask about their products. Ask about their service response times. Ask how they handle complex troubleshooting. Ask for references from clients who've needed ongoing support.
Local Presence: Is there actually a local team who can respond promptly, or will you be waiting for someone to travel from interstate?
Technical Expertise: Are their technicians certified and trained on the specific equipment they supply?
Long-term Commitment: Do they talk about ongoing partnerships, or do they focus only on making the sale?
Problem-Solving Approach: When issues arise (and they will), does the company offer out-of-the-box solutions and creative problem-solving?
Don't accept compromises on service. The cheapest price or fastest delivery means nothing if you're left without support when you actually need it.
Can I Get Assistive Technology Service During Holidays?
This service call happened just before Christmas - when most businesses are winding down. But when someone's bed isn't working, they can't wait weeks for everyone to return from leave. We ensure resources are available when they're needed, not just when it's convenient.
What Makes Mobility Joy Different on the Central Coast?
Julie's story isn't unique. It's representative of how we approach every client relationship at Mobility Joy.
Whether you're a Support at Home client, an NDIS participant, or a private customer, you're not just buying a product from us. You're entering into a partnership backed by:
- Prompt after-sales support from local certified technicians.
- Creative, out-of-the-box solutions for unique challenges.
- A dynamic approach driven by genuine passion and commitment.
- Uncompromising service that builds confidence and trust.
We wake up every day to support you and your clients to stay mobile. That's not just a mission statement - it's a promise we deliver on, one service call at a time.
The Entrance Showroom: 193 The Entrance Rd, The Entrance NSW 2261, Australia
Tuggerah Location: Unit 10/57-59 Gavenlock Road Tuggerah, NSW, 2259
Phone Number: +61243027133
Email: info@mobilityjoy.com.au.
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