NDIS Service Agreement & Incident Reporting. 

Please download Mobility Joy's Service Agreement for all NDIS participants. By using our services, you are agreeing to the terms set out in this agreement.

You can also view our Incident Information for Participants Flyer, which explains what counts as an incident and how we manage them. This includes incidents we're required to report to the NDIS Commission — such as death, serious injury, abuse, neglect, unlawful contact, or unauthorised restrictive practices — as well as non-reportable incidents, like minor injuries, near-misses, property damage, or medication errors that don't cause serious harm, which we still record and manage internally.

For queries specific to NDIS customers and this service agreement, please contact Mobility Joy on (02) 4302 7133 or info@mobilityjoy.com.au.