Went to the shop to have a browse around for my grandmother as she is needing a lot more assistance at home and out and about. Staff member jasmine was absolutely amazing . Had lots of suggestions, recommendations and explained a lot. She went above and beyond. great customer service.
I have osteoporosis of the spine and a compressed vertabray. I have purchased an Afikim s4 mobility scooter from mobility joy. I am absolutely thrilled and delighted with my scooter and with the treatment from mobility joy during purchase.
Customer service is great, the workers are very polite and helpful. Would recommend
Honey and the team at Mobility Joy have been absolutely amazing. Assisting with complete understanding and 100% support. Not only have they first & foremost, kept the focus on my grandmothers needs. They have been so supportive, whilst understanding a difficult time for our family. Authentic and genuine customer care and service is exactly what Mobility Joy have delivered. šĀ š¼ Thank you. Would highly recommend.
I called today and was answered by Honey. Customer service was on point, knowledge exceptional and she just had a great sense of humour 10/10!!! My mother and I will definitely travel from Sydney and come in to the shop to purchase and pick up her lift chair and scooter very soon. Well deserving of my max star review. Excellent
Really great service and helpful advice. Specialty service when delivered to make sure the rollator was set to the right height etc. Have bought heaps of stuff from them to help me with my disability really nice friendly people and service highly recommended
Called to enquire in regards to prices on equipment, very competitive prices and customer service representatives are very friendly.
I bought a Merits 14 P330 from Mobility Joy. I am extremely happy with it. A magnificent machine. Stability better than I could have hoped for. I had an accident on it where I went off the footpath onto the road. The kerb was about 18 to 20CM high. The front offside wheel went off first followed by the other three. It did not roll but righted itself. I don't think many other machines would have had anywhere near the stability of this machine. I would recommend it to anyone needing a good stable chair. The husband and wife who run Mobility Joy were extremely helpful and friendly without any pressure selling. I was able to test ride a number of scooters and chairs before settling on the Merits. Would also recommend Mobility Joy for anyone wanting mobility equipment. Mick Arnold.
Juan and Maria at Mobility Joy have provided our family with excellent, quick and consistent service for the last two years involving multiple large and small value purchases. Very quick response time on any questions we have had, providing quotes on high cost items and always kept us informed as to order progress and delivery dates. Organised delivery and installation. Maria and Juan are both very personable, attentive and it has been a pleasure dealing with them. Michael
My sister and I recently purchased a recliner lift chair from Mobility Joy. From initial contact to delivery, Juan gave his deepest attention and knowledge to our situation, providing choice, flexibility and empathy throughout the process. Not only did Juan know his product, and customised the options for our motherās needs, but he also engaged with her in a truly respectful and personal way, and for us, this was so much appreciatedĀ and admired. We recommend Mobility Joy to anyone looking for high quality products, compassionate customer service, and reliability. Thank you Juan, you made a complex situation so easy for us all.
Cheryl, Debra, and June.
Maria and the delivery staff were so helpful, and pleasant. I would definately recommend this business.
Just prior to Christmas I was very happy to take delivery of a new Freedom wheelchair. Lovely Maria had let me have a ātest driveā about six months prior and I had been very impressed with it. As happens in a world of interruptions, it took six months to get me well, all paperwork completed and NDIS funding approved and I now have the freedom of my lovely new Freedom chair. It is just as good as I remembered it and I couldnāt be happier. Thank you so much Maria and Juan and also my lovely OT, Natalie - you are all very much appreciated.
Friendly, warm and welcoming.
Very helpful and informative, nothing was to hard even with at my questions.
Ordered and delivered promptly.
Extremely happy and will deal with mobility joy again.
I don't usually leave reviews but your service was to good not to.
Than you kindly
Thank you for your kind words and for the time to write this review !!!! it's always lovely to see you, I hope that you, your mum and business are going well.
Take care :)
Dear Juan, I am writing this to express my appreciation for your courtesy and expertise in servicing my electric scooter. It is great to be able to ride the scooter with confidence and know that it can be serviced when necessary and a a reasonable cost.Ā Regards, Tom Parsons
My mobility problems necessitate the use of various scooters, from lightweigh units that I can lift in and out of vehicles, to larger more comfortable models.
When I wanted a new scooter recently, I made contact with John and Maria at Mobility Joy for the first time, and I was impressed with their friendly, helpful service and general approach to my needs.
As a result, I have no hesitation in recommending them and their business to anyone who is seeking any type of disabilty equipment, because their new showroom at The Entrance offers numerous options.
Juan has been very helpful & considerate to my elderly Aunt.
Generous with his & would recommend his business to others.
very friendly reliable,Juan delivered our scooter this morning , very professional , friendly and helpful. i fully recommend this company
Mobility Joy are a fantastic store with very helpful, kind and considerate staff. I would recommend them to anyone looking for mobility equipment.
Very happy with Mobility Joy. They have quality products that are well priced and they have the best customer service. Thankyou Maria and all the best to you :)
Excelent and Profesional ServicešAlways willing to help and attend all queries I would recomend Mobility Joy to everyone!! Great Service very helpful and politeš
You will not find nicer and more accommodating people than this lovely couple.
Hi, Just wanted to thank you both for helping me choose a chair and delivering it today. It is fantastic. Thanks for all your help. Jana Morgan.
Hi John, thank you so much for your assistance with our recent purchase. Your promptĀ and professional service was very much appreciated.
Great personal customer service and excellent range of products. It is a real pleasure to deal with a company that carers about their customers!
Pleasure to do business with these kind helpful efficient people who went out of their way to help
WE'D LOVE TO HEAR FROM YOU!! Your satisfaction is our priority. We appreciate your honest feedback and look forward to the opportunity to make things right. Please don't hesitate to express any complaints or concerns you may have, as your input is invaluable in helping us enhance our services and provide a better experience for all our customers.
193 The Entrance Road The Entrance,
NSW, 2261
Call Us : 02 4302 7133
Email: Ā info@mobilityjoy.com.au
Time: Mon - Fri: 9:30 am - 3:30 pm
(Other times by appointment)
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Woy Woy | Tuggerah | Gosford | Lake Heaven | Bateau Bay